Privacy Policy

Stereo Base (“we,” “us,” or “our”) operates this Website and installs car audio, window tint, remote start, security systems and cameras at our shop in Hayward, CA.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us using the information above.

The information we collect depends on how you interact with our Website and services.

A. Information You Provide

When you request a quote or call back, contact us, or submit a form, we may collect:

• Your name.
• Telephone number and, if you choose to give it, email address.
• The service you are interested in and your vehicle’s year, make and model.
• Notes, questions, and other information you choose to provide.
• Communication preferences and consent selections.

We also keep a record of when a form was submitted, whether you selected the consent checkbox, the wording of the consent shown to you, and the IP address it was submitted from, so we can document consent and manage communications.

B. Technical and Website Information

When you visit our Website, we or our service providers may collect technical information, including:

• Internet Protocol (IP) address.
• Browser type, device type, and operating system.
• Pages visited, referring websites, and interactions with Website content.
• Approximate location derived from technical information.
• Date, time, and duration of Website visits, including how long a form took to complete.
• Information used to identify suspicious activity, prevent spam, and protect Website security.

C. Advertising and Campaign Information

If you arrive through an advertisement or tracked link, we may collect campaign identifiers and referral information, such as UTM parameters, Google Click Identifiers (gclid), and Meta Click Identifiers (fbclid). This information may be associated with a quote request to help us understand which advertising campaigns or referral sources generate inquiries.

D. Cookies, Pixels, and Analytics

Our Website may use cookies, pixels, tags, and similar technologies to measure performance and evaluate advertising campaigns. Depending on your cookie preferences and our current configuration, these technologies may involve Google Analytics, Google advertising services, Meta advertising services, or other providers.

Optional analytics and advertising cookies are on when you first visit. You can turn them off at any time by clicking Decline in our cookie banner or through Cookie settings. Strictly necessary technologies, such as remembering your cookie choice, may operate without consent where permitted.

Our contact and home pages show an embedded Google Map. When it loads, Google may receive technical information such as your IP address under Google’s own privacy policy.

E. Payment Information

We do not accept payments through the Website. Please do not submit payment card details or other financial account information through our forms.

We may use personal information for the following purposes:

• Responding to quote and call-back requests and other inquiries.
• Preparing prices, scheduling installs, and following up on work we have done.
• Sending service-related calls, text messages, and emails where permitted by law and consistent with your preferences, including a confirmation that we received your request.
• Sending marketing communications where we have the required consent or another lawful basis.
• Measuring Website traffic and advertising performance, subject to your cookie preferences and applicable law.
• Maintaining records of consent and communication preferences.
• Preventing spam, fraud, unauthorized access, and other security threats.
• Maintaining business records and complying with legal, tax, and regulatory requirements.
• Establishing, exercising, or defending legal claims and protecting our lawful rights.

We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this Policy.

A. Service Providers

We use third-party companies to help us operate our business, including:

• Email providers that deliver quote requests and confirmation emails.
• Customer relationship management (CRM) providers that organize requests and follow-ups.
• Website hosting and technical service providers.
• Security, spam prevention, and information technology providers.

These providers process information on our behalf to perform services for us.

B. Analytics and Advertising Providers

Unless you decline optional tracking technologies, we may allow providers such as Google and Meta to receive certain Website activity, device, browser, referral, or advertising interaction information. These providers may process information under their own privacy policies. Depending on the services and settings, this may be “sharing” of personal information for cross-context behavioral advertising under California privacy law. You can change your choice at any time through Cookie settings in the footer of every page.

C. Legal and Business Purposes

We may disclose information when reasonably necessary to:

• Comply with a valid legal obligation, court order, or lawful government request.
• Protect the rights, property, security, or safety of Stereo Base, our customers, or others.
• Investigate suspected fraud, unlawful activity, or security incidents.
• Facilitate a business transaction, such as a sale of the business, subject to applicable law.

D. No Sale of Personal Information

Stereo Base does not sell personal information for money. Certain uses of advertising technologies may still count as “sharing” under California law; we provide the opt-out rights the law requires.

E. Mobile Numbers and Text Message Consent

We do not sell or share mobile telephone numbers, text-message opt-in information, or consent records with third parties or affiliates for their own marketing purposes. Limited disclosures to service providers may occur when necessary to deliver communications or comply with legal obligations.

If you provide your contact information and the applicable consent, we may contact you about your quote request, appointment, or install.

Consent to receive marketing calls or text messages is not a condition of purchasing goods or services.

Message frequency varies. Message and data rates may apply.

You may opt out of text messages by replying STOP, or request help by replying HELP. You may also contact us at (510) 583-1661 or info@stereobase.com.

Opting out of marketing does not stop messages we need to send to answer an existing request or complete work you have booked, where permitted by law. See also our Terms of Service.

A. Cookie Preferences

Our Website shows a cookie banner that lets you accept or decline optional tracking cookies. We remember your choice for 12 months. You can change it at any time through the “Cookie settings” link in the footer.

B. Google and Meta Tracking

Unless you decline, Google, Meta, and their service providers may collect information about your interactions with our Website to measure advertising and understand visitor behavior. For more information, see:

• Google Privacy Policy: https://policies.google.com/privacy
• Meta Privacy Policy: https://www.facebook.com/privacy/policy/

C. Global Privacy Control and Browser Signals

Where required by law, we will honor recognized opt-out preference signals such as Global Privacy Control (GPC) for the applicable sale or sharing of personal information. If your browser sends GPC, our Website treats it as declining optional tracking cookies.

We keep personal information only as long as reasonably necessary for the purposes in this Policy, such as answering your request, keeping customer and install records, documenting consent and opt-outs, and meeting legal, tax, and accounting obligations. When it is no longer needed, we delete it, de-identify it, or securely dispose of it.

We use reasonable administrative, technical, and organizational measures to protect personal information, including encrypted Website connections and access restrictions. No website or transmission is completely secure, so we cannot guarantee absolute security. If a data breach occurs, we will provide any notifications required by law.

California residents may have certain rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, depending on whether those laws apply to Stereo Base. Where applicable, you may have the right to:

• Know and access the personal information we have collected about you.
• Delete personal information, subject to legal exceptions.
• Correct inaccurate personal information.
• Opt out of sale or sharing of personal information.
• Non-discrimination for exercising these rights.

How to Submit a Privacy Request

• Email: info@stereobase.com, with the subject line “Privacy Request”
• Phone: (510) 583-1661

We may need to verify your identity before fulfilling a request. Where applicable, we will respond within the time required by law. You may authorize an agent to submit a request on your behalf where permitted by law.

Our Website is not intended for children. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information to us, please contact info@stereobase.com.

Our Website links to other sites, such as Google, Yelp, Instagram, and Facebook. We do not control their privacy practices; their own policies apply when you visit them.

We may update this Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page and, where required by law, give additional notice. Changes take effect when posted unless stated otherwise.

If you have questions about this Privacy Policy or your privacy rights, please contact: